Overview
At EcoPrint, we continuously evolve our software to meet the changing needs of our customers, advances in technology, and modern security requirements. As a result, older versions of our software may eventually reach End-of-Life (EOL) status. This policy outlines our approach to product lifecycle management, including notification timelines, support expectations, and upgrade recommendations.
Reasons for End-of-Life
We may discontinue development and support of older software versions due to:
- Technological Advancements: Significant improvements in computing, networking, and security make maintaining legacy systems impractical.
- Resource Optimization: Development efforts are better allocated to modern solutions serving a broader customer base.
- Codebase Changes: Internal architectural updates may necessitate new modules and APIs that are incompatible with older versions.
EOL Notification Policy
- Standard Releases: EOL announcements will be made at least 60 days in advance.
- LTS (Long-Term Support) Releases: EOL announcements will be made at least 180 days in advance.
All EOL announcements will be published on the EcoPrint website and communicated through certified support partners.
Support Lifecycle
Standard Versions
- Maintained for a minimum of 6 months after general availability.
- Eligible for bug fixes, hot fixes, and security patches during this period.
LTS Versions
- Maintained for a minimum of 24 months.
- Recommended for projects requiring long-term stability without frequent upgrades.
- Ensures continued access to all product features and critical updates.
End-of-Life Process
Note: EOL does not mean the software will stop functioning. Customers may continue to use the product, but active development and support will cease.
When a product reaches EOL:
- Software Maintenance Ends: No new patches, bug fixes, or enhancements will be released.
- Limited Support: Only operational and troubleshooting guidance will be provided.
- Upgrade Required: Customers encountering critical issues must upgrade to the latest supported version.
Support During EOL Period
Recent Versions (Active Support)
- Operational Support: Guidance for running EcoPrint and using product features.
- Troubleshooting: Advice for resolving configuration and usage issues.
- Software Maintenance: Delivery of patches and hot fixes for supported versions.
Older Versions (Post-Maintenance Support)
Requires valid Software Assurance (SW Assurance)
- Upgrade Support: Assistance with transitioning to the latest version.
- Basic Troubleshooting: Suggestions for resolving issues that may arise.
Recommendation: Keep EcoPrint updated to the latest patch version for continued security and performance.
Upgrade Path
EcoPrint provides a clearly defined upgrade path for all customers. When EOL is announced, guidance will be provided on:
- Migration plans
- Compatibility requirements
- Data continuity and backup support
Final Notes
We value your commitment to EcoPrint and strive to make all transitions seamless and secure. For any questions regarding this policy or assistance with upgrading, please contact your EcoPrint Certified Partner or our support team.
