EcoPrint – Frequently Asked Questions
General Information
EcoPrint is your go-to print management sidekick! It helps you keep tabs on printing, scanning, and copying across all your office devices. Save paper, cut costs, and make printing smarter—what’s not to love?
Anyone from a small startup to a large enterprise can use EcoPrint. If your team prints stuff and you want better control, EcoPrint’s got your back
Installation & Setup
Super simple! You can install it on a local server or even host it in the cloud. Need help? Check out our Installation Guide or give our friendly support team a shout.
Pretty much all the big names—Canon, HP, Ricoh, Konica Minolta, and more. Some fancy features might depend on the specific model, though.
Licensing & Pricing
Nope! It works on a flexible license model—either subscription-based or per-device. That means you only pay for what you actually use.
Absolutely! Drop a line to our sales team at sales@ecoprint.com and ask for a demo or trial license.
Functionality
A lot! From secure print release to usage tracking, quotas, mobile printing, and a sleek web admin dashboard—it’s like a Swiss Army knife for your print environment.
Yes! Every job is logged with who printed it, what type, when, and how many pages. Accountability made easy.
Security & Privacy
Nope. Your data stays safely within your own infrastructure—unless you set it up in the cloud, of course.
For sure! We use encrypted storage and secure communication protocols to keep your info locked down tight.
Technical Support
Email us at support@ecoprint.ae or call 971 43109100. We’re around Monday to Friday, 8 AM to 5 PM (UTC+4).
Yes! Use our toner cartridges, and we’ll throw in free maintenance and servicing. Nice bonus, right?
Troubleshooting
Make sure it’s on the network and supported. If it’s still shy, try restarting the service or checking out our Troubleshooting Guide.
No worries. Go to Settings > Admin Recovery or contact support. We’ve all been there.
User Management & Access
Definitely. Set quotas, page limits, and color restrictions for users or entire departments
Yes! Users can log in using usernames, PINs, NFC cards—even through LDAP if you’re fancy.
Yes, guest printing is possible with limited access—so you stay in control.
Printing Features
Absolutely. Users need to authenticate at the printer before their job is released. Say goodbye to forgotten printouts
Totally supported! Use web upload, email-to-print, or the mobile app (if enabled).
Yep! Print to a virtual queue and pick up your job from any EcoPrint-enabled device.
Scanning & Copying
Sure does—as long as the device supports embedded tracking or is hooked up with an agent.
Yes, you can set personalized scan-to-email and folder access rules.
Monitoring & Reports
Lots! Usage by user, printer, department, job type—you name it. Export as Excel, CSV, or PDF.
Of course. Schedule daily, weekly, or monthly reports to be delivered straight to your inbox.
Yes. Check toner levels, printer errors, and print queues in real time from the dashboard.
Device Integration
Absolutely! If your multifunction printer supports embedded terminals, EcoPrint plugs right in.
No problem. You can still track jobs using our desktop agents and server monitoring.
Easily! Auto-discover them or add manually via IP range or SNMP in the admin panel
Customization & Policies
Yes! Add your logo, tweak colors, and even customize login messages.
For sure. Set up policies to default to duplex or grayscale based on who’s printing what.
Yes, EcoPrint can assign print costs to departments or billing codes so you know who’s spending what.
Maintenance & Upgrades
We roll out regular updates to improve performance and keep up with new devices. You’ll get notified when an update is ready.
Nope! Updates are designed to be smooth and non-disruptive. Still, a backup before updating is always a smart move
Yes—once you give us the go-ahead, we can jump in remotely to help with setup, maintenance, or troubleshooting.
Cloud vs. On-Premise
You get both options! Choose cloud for flexibility or on-prem for full control.
Absolutely. We’ll help you migrate your data and settings smoothly.
Compliance & Security
Yes—when set up correctly, we support compliance with major data protection laws.
Yes. You get detailed audit trails showing who printed, when, and what
Yes! Even canceled or unauthorized jobs get logged for full accountability
Other Common Questions
Yes. We’ve got guides, webinars, and onboarding materials to get everyone up to speed.
Devices with embedded support may still work, but tracking and authentication could be limited until you’re back online.
Absolutely! It’s perfect for places that need usage control, quotas, and solid reporting.
